Retail Banker II

First Financial Bank • Houston, TX

1d • Onsite

About The Position

As a Retail Banker II at First Financial, you will primarily perform Teller and/or Personal Banker duties, requiring frequent face-to-face, written, or telephone contact with customers and bank employees. This role involves providing comprehensive banking services and necessitates strong customer relations skills. First Financial, established in 1890, is a growing organization that invests in employee development, fostering a dynamic, diverse, and collaborative work environment. The company operates with a "One Bank, Multiple Regions" concept, serving customers across 79 locations in Texas, focusing on excellent customer service, education, and community involvement.

Requirements

• High school diploma or GED.
• College degree or twelve months’ customer contact and sales experience.
• Banking experience preferred.
• Communication and sales skills.
• Mathematical and general business knowledge normally acquired by a high school graduate.
• Minimum typing and calculator skills.
• Customer relations, accuracy, speed, detail, flexibility and judgment.
• Courteous, professional demeanor.
• Ability to handle multi tasks.
• Commitment to providing “WOW” customer service.
• Proficient in applications such as Word and Excel.
• Ability to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Answer phone, process treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes and other financial transactions.
• Possess an in-depth knowledge of retail services and products.
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
• Be cross trained in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Accurate processing of data/accounting entries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees