Retail Associate, Senior

The Cannabist Company•Chevy Chase, MD

5h•$21

About The Position

Under general supervision, Senior Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Retail Associates assist every patient/customer to ensure they are receiving the correct medication that will best benefit the patient’s specific illness and medical condition. In adult-use markets, Retail Associates are expected to provide excellent customer care and support the Company’s core values and culture. The Senior Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving. Senior Retail Associates serve as key leaders within the dispensary and may be responsible for opening, closing and inventory management.

Requirements

Must be at least 21 years of age.
Associates or bachelor’s degree preferred.
4 years of direct customer service experience required.
Retail experience preferred.
Experience as a key holder/lead preferred.
Experience with Point-of-Sales systems.
Understanding of and experience with Windows Operating System, Microsoft Outlook.

Responsibilities

Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference.
Confirms patient purchase limits prior to admission into the consultation area and dispensary.
Provide exceptional Customer Care by promoting and maintaining positive customer relations.
Respond to calls or emails from customers requesting product, training, and general information.
Management of patient records through the use of state and company database.
Maintenance and update of databases as needed.
Fulfillment of customer orders.
Responsible for the sales and promotion of all products.
Build and maintain a high level of integrity and trust for specific products.