T-Mobile - Retail Assistant Manager - Commerce, MI
About The Position
As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions oriented. As a key leader, the Retail Associate Manager coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience. You stay informed on products, services, and leadership practices to guide the team effectively. The role also includes supporting store maintenance, visual merchandising, and retail procedures, ensuring the team uses store systems and communications efficiently. Additionally, you drive financial results by monitoring performance indicators, controlling expenses, and managing discounts-all while upholding United Wireless policies and procedures.
Requirements
- Applicants must be at least 18 years old
- Authorized to work in the United States
- High school diploma, GED, or equivalent
- Reliable transportation
- Flexible schedule
- 1-2 years of customer service and/or sales experience, preferably in a retail environment
- Ability to stand for long periods and perform physical tasks as needed
Responsibilities
- Coach Sales Representatives to improve customer interactions and performance
- Manage customer wait times for a smooth in-store experience
- Stay informed on products, services, and leadership practices to guide the team effectively
- Support store maintenance, visual merchandising, and retail procedures
- Ensure the team uses store systems and communications efficiently
- Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts
- Uphold United Wireless policies and procedures
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability coverage
- Short-term disability coverage
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
