T-Mobile - Retail Assistant Manager - Benton Harbor, MI

United Wireless • Benton Harbor, MI

2d • Onsite

About The Position

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions oriented.

Requirements

• Applicants must be at least 18 years old
• Authorized to work in the United States
• High school diploma, GED, or equivalent
• Reliable transportation and a flexible schedule are required to meet the needs of the role
• 1-2 years of customer service and/or sales experience, preferably in a retail environment
• Ability to stand for long periods and perform physical tasks as needed

Responsibilities

• Coaches Sales Representatives to improve customer interactions and performance
• Manages customer wait times for a smooth in-store experience
• Stays informed on products, services, and leadership practices to guide the team effectively
• Supports store maintenance, visual merchandising, and retail procedures
• Ensuring the team uses store systems and communications efficiently
• Drives financial results by monitoring performance indicators
• Controls expenses and managing discounts
• Upholds United Wireless policies and procedures

Benefits

• Health, dental, vision, and life insurance
• Long-term and short-term disability coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED