T-Mobile - Retail Assistant Manager - Howell, MI

United Wireless • Howell, MI

2d • Onsite

About The Position

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions oriented.

Requirements

• Applicants must be at least 18 years old
• Authorized to work in the United States
• High school diploma, GED, or equivalent
• Reliable transportation
• Flexible schedule
• 1-2 years of customer service and/or sales experience, preferably in a retail environment
• Ability to stand for long periods and perform physical tasks as needed

Responsibilities

• Coaches Sales Representatives to improve customer interactions and performance
• Manages customer wait times for a smooth in-store experience
• Stay informed on products, services, and leadership practices to guide the team effectively
• Supporting store maintenance, visual merchandising, and retail procedures
• Ensuring the team uses store systems and communications efficiently
• Drive financial results by monitoring performance indicators
• Controlling expenses and managing discounts
• Upholding United Wireless policies and procedures

Benefits

• Health, dental, vision, and life insurance
• Long-term and short-term disability coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED