Retail Area Manager-Raleigh

Carter Bank•Raleigh, NC

About The Position

SUMMARY: The Retail Area Manager is a leader in the Retail Line of Business responsible for achieving sales, service, operational, risk management, and financial performance objectives and goals in an area market. This position encourages and facilitates continuous improvement, provides coaching and feedback, oversees talent and performance management plans, and consistently models the desired skills and behaviors that produce high-performing leaders and teams.The Retail Area Manager collaborates with internal and external partners such as CRA, Corporate Sales, Commercial Banking, and other cross Line of Business (xLOB) associates to execute strategies and methodologies that drive performance results.

Requirements

High school diploma or equivalent required, some college or a Bachelor’s degree a plus
Prior leadership experience in a financial institution strongly preferred
Prior experience managing a sales team in a financial institution preferred
Prior business development experience preferred
Successful operations experience a plus
Strong leadership skills
Excellent relationship and portfolio management skills
Excellent business development skills
Strong customer service skills
Strong verbal and written communication skills and presentation skills
Ability to effectively manage time and a dynamic workload in a fast passed environment
Ability to balance needs of customers with associated risks and interests of the bank
Ability to build strong, collaborative relationships across the organization and influence others
Thorough knowledge and competency in banking products, services, and regulations
Ability to develop and execute strategic plans
Ability to lead proactively through change
Advanced math and accounting skills a plus
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 10 pounds
May be asked to work supplemental hours periodically
Travel required, including some travel after business hours and occasional overnight travel

Responsibilities

Facilitate and oversee the successful execution of corporate and retail strategic initiatives and programs while providing oversight to ensure the effective and consistent application of retail operating model-defined behaviors, skills, and tools
Plan, organize, and deliver effective presentations, meetings, and training to area associates as necessary
Manage performance of direct reports, holding all leaders accountable for achieving business priorities with a focus on deposit and loan growth, business development, customer experience, operational effectiveness, and risk management
Recognize and reward behaviors, attitudes, and results which contribute to the bank’s success
Provide expertise and guidance to team in developing customized solutions and help team identify solutions to complex challenges
Respond effectively to escalated customer questions, suggestions, concerns, and complaints
Oversee adherence to all bank and regulatory policies and procedures
Assure systems and facilities are maintained
Actively recruit, select, hire, develop and retain top-quality talent by creating an inclusive and respectful team environment
Effectively monitor staffing and scheduling to meet business objectives and maintain FTE targets
Demonstrate and oversee the effective and consistent application of performance and talent management processes
Consistently demonstrate adaptability and serve in the tradition of care for which Carter Bank & Trust is known, modeling skills and behaviors defined in the retail imperatives
Develop and implement strategies to drive business growth and increase profitability across the designated area
Build and maintain relationships with key customers, business partners, and community leaders to support business development initiatives
Monitor and analyze branch performance metrics, identify areas for improvement, and take action to achieve goals
Provide leadership and guidance to branch managers and associates, supporting associate development and performance management initiatives
Maintain a strong understanding of industry trends and developments, providing recommendations and insights to leadership
Oversee the quality of consumer and business product sales and servicing, deposit, loan, digital and referral products
Responsible for onboarding new Branch Managers with planning, oversight, and training
Coach and mentor Branch Managers