Retail and Brand Experience Manager

Agri-Mark/Cabot Creamery•Hardwick, VT

About The Position

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture. Cabot Creamery achieved B Corp certification in 2012 and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet. What you'll be doing: As a Brand Experience Manager at Cabot, you will be pivotal in creating a best-in-class customer experience that fosters consumer love and loyalty while aligning with the broader company objectives. You will be responsible for effectively communicating the Cabot brand story, managing the Waterbury retail location, and supervising a team to ensure exceptional customer service and community engagement. Additionally, you will oversee vendor and distributor management, new product acquisition, and product mix management, with a focus on Vermont specialty foods, B Corp products, and farmer-owner products. Your role will also involve planning and executing in-store experiences, including food and beverage demos, to provide immersive and engaging customer interactions. The role requires the ability to lift up to 40lbs and be comfortable standing during the shift and the ability to climb stairs.

Requirements

Previous retail management or supervisory experience required
Strong leadership and team development skills
Excellent communication and customer service abilities
Experience with merchandising, inventory management, and sales tracking
Ability to multitask and adapt in a fast-paced environment
Basic computer skills (POS systems, scheduling, reporting)
Ability to stand for extended periods
Ability to lift up to 40 lbs.
Comfortable working in a retail environment with varying activity levels

Responsibilities

Oversee all day-to-day retail operations, ensuring a welcoming and engaging store environment
Lead, coach, and develop retail staff to provide outstanding customer service
Manage scheduling, staffing, and daily team performance
Maintain strong product knowledge and promote Cabot products and brand story
Ensure merchandising, displays, and inventory levels are well maintained
Monitor sales performance and implement strategies to meet or exceed goals
Handle customer questions, concerns, and feedback in a professional manner
Ensure compliance with Cabot policies, procedures, and safety standards
Partner with leadership on promotions, events, and seasonal initiatives