Retail Account Coordinator - Hybrid

Retail Merchandising Services•Brooklyn Park, MN

17h•$54,000 - $57,000•Hybrid

About The Position

Are you a detail-oriented professional with a passion for building strong relationships and driving retail success? RMS is looking for a Retail Account Coordinator to join our client services team by ensuring seamless communication, project execution, and client satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving, organization, and collaboration, keep reading! In this role, you get to: Serve as the main contact and overall company expert for at least one continuity account, providing regular status updates of each account, writing all necessary account procedures and recaps, regularly touring stores and conducting quarterly analysis to identify additional revenue opportunities Develop clear, concise and accurate project documents, which allow the flawless execution of services Support Account Managers by completing photo review, comment review and auditing submitted reports to ensure accuracy. Follow up with reps as needed to ensure performance meets expectations Analyze and recap reports with clients throughout service delivery in order to allow for essential, actionable feedback Ensure field rep coverage is obtained utilizing RMS reps as well as third party merchandisers when needed Answer all service questions from office staff and field reps submitted via the web portal, email and phone Creates and fosters positive relationships with all internal and external contacts including RMS peers and managers, as well as clients and potential clients. Ensure that all interactions and communications are timely, professional, and respectful

Requirements

Qualified candidates will have a bachelor’s degree in business or related field
A minimum of 1-3 years previous experience working for a big box retailer in an Team Lead or equivalent role
Strong understanding of retail best practices, procedure and systems are essential
Candidates must possess strong organizational skills coupled with the ability to manage multiple high priority initiatives simultaneously. Additionally, outstanding analytical abilities and a dedication to continuous improvement through technology and process are essential
Strong business communication abilities, including written , verbal and presentation are critical to this position, in addition to being very detail oriented and possessing an expertise in Microsoft Office programs such as Word, Excel and PowerPoint

Responsibilities

Serve as the main contact and overall company expert for at least one continuity account, providing regular status updates of each account, writing all necessary account procedures and recaps, regularly touring stores and conducting quarterly analysis to identify additional revenue opportunities
Develop clear, concise and accurate project documents, which allow the flawless execution of services
Support Account Managers by completing photo review, comment review and auditing submitted reports to ensure accuracy. Follow up with reps as needed to ensure performance meets expectations
Analyze and recap reports with clients throughout service delivery in order to allow for essential, actionable feedback
Ensure field rep coverage is obtained utilizing RMS reps as well as third party merchandisers when needed
Answer all service questions from office staff and field reps submitted via the web portal, email and phone
Creates and fosters positive relationships with all internal and external contacts including RMS peers and managers, as well as clients and potential clients. Ensure that all interactions and communications are timely, professional, and respectful