Retail Account Coordinator

Generac Power Systems•South Burlington, VT

About The Position

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.

Requirements

Associate’s degree in Business or equivalent experience
1-2 years of relevant customer service, order management, sales support, or administrative experience
Proficiency in Microsoft Office Suite
Strong verbal and written communication skills
High attention to detail and accuracy in a fast‑paced environment
Strong organizational, problem‑solving, and time‑management abilities
Ability to collaborate effectively across teams and work independently
Customer‑focused mindset with strong professionalism.

Nice To Haves

Direct experience supporting retail or big‑box channel customers
Experience working in a manufacturing or consumer products environment
SAP or equivalent ERP experience
Intermediate to advanced Excel skills
Familiarity with EDI processes, retailer compliance programs, and vendor portals

Responsibilities

Provides exceptional customer service to assigned retail and hardware channel accounts by responding promptly to inquiries related to product availability, lead times, pricing, promotions, and program requirements
Processes, audits, and maintains customer orders—including complex or high‑volume orders—to ensure accuracy, compliance, and on time fulfillment
Manages and maintains customer‑specific operational requirements including vendor portals, EDI transmissions, shipping instructions, pricing accuracy, and promotion compliance
Assists in pricing updates, order modifications, and mass changes within SAP with strong attention to detail and accuracy
Monitors order intake sources (EDI, retailer portals, manual entry) and proactively resolves issues impacting order flow or service levels
Collaborates with Sales, Supply Chain, Finance, Compliance, and Order Management teams to address account issues, streamline processes, and support retail program execution
Assists in preventing chargebacks by ensuring alignment with retailer shipping, pricing, promotional, and operational compliance standards
Maintains accurate account information, order management, corporate pricing, and contract information across ERP systems and customer portals
Supports continuous improvement, cross‑training, and operational readiness within the Sales Support and Order Management teams
Acts as SAP Super User within the functional area as assigned.