Resupply Specialist
About The Position
Job Summary: Responsible for receiving, reviewing, and processing DME and resupply orders while maintaining high service levels for patients and referral sources. Key duties include managing high-volume inbound calls; processing supply and equipment orders in Brightree and SNAP; verifying insurance benefits and communicating financial responsibility; requesting and logging authorizations; managing assigned folders and tasks; requesting additional documentation from referral EMRs; coordinating with internal departments; and assisting with front desk and scheduling coverage as needed. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Requirements
- Internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload (if working at home)
Responsibilities
- Receiving, reviewing, and processing DME and resupply orders
- Maintaining high service levels for patients and referral sources
- Managing high-volume inbound calls
- Processing supply and equipment orders in Brightree and SNAP
- Verifying insurance benefits and communicating financial responsibility
- Requesting and logging authorizations
- Managing assigned folders and tasks
- Requesting additional documentation from referral EMRs
- Coordinating with internal departments
- Assisting with front desk and scheduling coverage as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
