Restoration Supervisor

SERVPRO of Annapolis/Severna Park

140d

About The Position

Do you thrive in fast-paced environments and have a passion for helping people recover from fire, water, and mold disasters? SERVPRO, a leader in cleanup and restoration, is seeking a motivated and experienced Restoration Supervisor to lead our crews and ensure top-quality service for our customers. Benefits SERVPRO of Annapolis/Severna Park offers: Competitive compensation Superior benefits Career progression. We are a rapidly growing restoration company. Professional development And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Requirements

Valid driver’s license
High school diploma/GED (preferred)
At least 1 year of experience in cleaning, restoration, or construction
IICRC certification REQUIRED FOR SUPERVISOR ROLE
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Oversee job documentation, equipment usage, and job site cleanliness
Train and mentor technicians on restoration techniques and procedures
Respond to emergency service calls (may require after-hours availability)
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Being a leader