Restoration Estimator (Remote)
About The Position
SERVPRO of Scranton and SERVPRO of Allentown are seeking a detail-oriented Contents Restoration Estimator to join our growing team. This role is focused exclusively on writing contents restoration estimates, including pack-outs, cleaning, storage, manipulation, and replacement documentation for insurance claims. The ideal candidate has a strong understanding of contents restoration processes, is proficient in Xactimate, and can accurately capture scope, pricing, and documentation that meets carrier requirements. This position plays a critical role in maximizing claim accuracy, cycle time efficiency, and customer satisfaction.
Requirements
- Experience writing contents restoration estimates required (2-3 years preferred)
- Proficiency in Xactimate & Symbility (required)
- Proficiency with Insurance TPA Programs (i.e. Alacrity, Sedgwick) preferred
- Knowledge of contents restoration workflows and insurance claim processes
- Strong attention to detail and ability to interpret scope from field data
- Excellent written and verbal communication skills
- Ability to manage multiple files simultaneously across two franchise locations
- Valid driver’s license and ability to travel locally between Scranton and Allentown markets
Nice To Haves
- SERVPRO or restoration industry experience
- IICRC certifications (WRT, FSRT, OCT, etc.)
- Prior adjuster, estimator, or contents lead experience
Responsibilities
- Write contents restoration estimates in Xactimate & Symbility for insurance claims
- Prepare estimates for: Contents pack-out and pack-back Cleaning (fire, water, mold, specialty cleaning) Manipulation and storage Contents inventory valuation and replacement documentation
- Review field documentation (photos, notes, inventories) to ensure estimate accuracy
- Collaborate with Production Managers, Contents Technicians, and Project Managers
- Communicate with insurance adjusters to clarify scope, pricing, and line items
- Ensure estimates comply with SERVPRO standards and carrier guidelines
- Assist in supplement preparation and revisions as needed
- Maintain organized, thorough estimate documentation in job files
Benefits
- Life Insurance (Employer Funded)
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Home office stipend
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
