Restaurant Manager - Dollywood's HeartSong Lodge & Resort - Exempt

Dollywood Parks & Resorts•Pigeon Forge, TN

45d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Restaurant Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Restaurant Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. You will be responsible for ensuring the consistent delivery of the brand experience and achieving financial targets and related business KPI's in your assigned food and beverage outlet(s). The Restaurant Manager will focus on F&B front of-house operations consisting of, but not limited to, full-service dining, grab & go, in-room dining, lounge, and poolside service.

Requirements

Requires a minimum of 3 years direct job-related experience in a food & beverage management capacity with a proven track record of restaurant practices in the hospitality industry
Requires a minimum of 3 years management experience overseeing at least 2 direct reports in a multi-outlet environment
A proven track record of advancement to higher levels of management required with experience in the theme park, tourism, hospitality or entertainment industry preferred
Extensive experience in restaurant bar, banquet, catering, in room dining, room service, and kitchen management required
Associate's degree or certification equivalent, or equivalent on-the-job experience required
Must have strong computer skills and working knowledge of common industry software such as POS, Micros/Simphony, Outlook, Office, Excel, and Word
Knowledge and experience with forecasting, scheduling, labor management, and purchasing to ensure maximum productivity
Strong business acumen and a proven track record of strong financial growth
Must be able to obtain any government required licenses or certifications such as, but not limited to State of TN ABC card, TIPS, Serve Safe Certification, CPR/First Aid, Food Handler's permit required in the state, county, and/or city where employed
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers.
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid TN driver's license and insurance.
Able to meet the physical demands of the job.
Able to lift up to 50 lbs.

Nice To Haves

A proven track record of advancement to higher levels of management required with experience in the theme park, tourism, hospitality or entertainment industry preferred

Responsibilities

In conjunction with leadership, direct and organize the daily operations of the various F&B outlets to ensure brand standards and a safe, high-quality food and beverage product are consistently being met while achieving budgeted revenue, cost and profit goals
Ensure a positive work environment for all Hosts and high levels of engagement and job satisfaction using company Lead with Love principles, and creating a "great place to work for great people"
Embraces and holds true to the restaurant's concept and brand identity with product and service offerings
Ensure high levels of customer service at all touch points, exceeding brand standards and guest expectations resulting in high Net Promoter scores (NPS), customer loyalty, referrals, repeat transient and group business, improved revenues, and average check
Assist with leading safety efforts for the resort's F&B team. Ensure compliance with all company, industry, state and federal safety requirements, procedures and standards. These include but are not limited to training, inspections, audits, record keeping, etc.
Oversees administrative needs and planning for daily operation of the Food and Beverage Department
Point-of-sale and scheduling/payroll software subject matter expert
Demonstrates level of proficiency around P&L, business planning and capital projects, budgeting and forecasting activities
Ensures all period-end activities for areas of responsibility are completed and accurate
Assists develop and execute action plans to address business shortfalls
Describes, assigns and delegates responsibility and authority to supervisory level and other Hosts for the operation of the various food and beverage outlets. Holds direct reports accountable for results
Ensures a positive work environment for all Hosts and high levels of engagement and job satisfaction
Executes plans to properly train and equip all Hosts to perform their job responsibilities
Establish and clearly articulate all performance standards, and constantly monitor all results to ensure that expectations are being met
Participate in the development of the teams' leadership to ensure growth and leadership pipeline. Coach, inspire, empower, provide feedback, and ensure accountability to reach company goals and career objectives
Participate in performance management duties for areas of responsibility
Partners with talent acquisition team for staff recruiting, interviewing and hiring for area of responsibility
Implements effective controls of food, beverage, and labor costs among all areas of responsibility
Develops, implements and monitors department schedules to meet customer demand while achieving productivity goals
Completes payroll duties as assigned
Liaises with all team members on all issues related to departmental operations
Participates in the resort's Manager on Duty Program
Liaises with Finance, Accounting and IT leadership to resolve payroll, cash handling, payables, billing and point of sale issues
Resolves guest concerns to ensure complete satisfaction
Maintains effective communication, providing direction, coaching, mentoring, training and development of staff, support, timely and specific feedback and recognition
Fair and consistent in the delivery of positive discipline