Restaurant Manager

Hangry Joe's Hot Chicken•High Point, NC

19d

About The Position

We are looking for an experienced and passionate Restaurant Manager to join our team in either the High Point or Greensboro locations. As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience To be successful as a restaurant manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests. You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

Requirements

Ideally, 5+ years of experience as a Restaurant General Manager or similar role
Ideally, 5+ years of experience customer service management
Computer literacy
Familiarity with restaurant management software
Strong leadership, motivational and people skills
Good financial management skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skill s

Responsibilities

Manage and oversee the entire restaurant operation
Deliver exceptional guest services
Ensuring guest satisfaction
Plan and develop the overall restaurant marketing strategy
Respond efficiently to customer questions and complaints
Organize and supervise shifts
Manage and lead staff
Develop staff
Hire new employees
Terminate employees when necessary
Training and evaluate staff performance
Manage food cost, forecast requirements, and maintain inventory
Manage restaurant supplies including smallwares
Control costs and minimize waste
Create and nurture a positive working environment
Implement innovative strategies to improve productivity, sales, and food quality.