Restaurant Manager

Chick-fil-A•East Greenwich, RI

33d

About The Position

At Chick-fil-A, being a Manager is more than just a job, it's an opportunity. In addition to working directly for an Independent Operator, Managers gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds! We are seeking high-potential individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Requirements

2+ years of recent restaurant management experience
Open availability
Reliable transportation
Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy, and professionalism
Able to lead, coach and delegate a team of individuals in a fast paced environment
Able to make quick decisions with the restaurant's best interest in mind
Ability to develop others
Eagerness to learn and improve yourself
Ability to work in a team environment with shared ownership and responsibility
Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 lbs.

Responsibilities

Lead team with best practices
Coach team members
Provide a remarkable guest experience
Demonstrate the ability to work in all Front of House positions
Know all basic food prep
Responsible for knowing what to do when the computer/register fails
Count and verify registers and coupons
Responsible for party trays and taking orders properly
Demonstrate the ability to train others in "Recipe for Service" (CORE 4 + Required Service Behaviors)
Read and interpret CEM reports
Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
Train on how to satisfy a disappointed customer (L.A.S.T.)
Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
Demonstrate the ability to close a shift and code end of shift items properly
Handle customer and employee injuries (SEDGWICK)
Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
Know and be able to train on all policies
Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
Allocate at least two hours per week to planning
Focus on systematically and effectively communicating all related goals and success factors to Team Members