Restaurant Manager

Viceroy Chicago • Chicago, IL

9d

About The Position

The overall objective and purpose of the Food and Beverage Outlets Manager is to provide leadership and management for the Food & Beverage Division, including the Restaurant & Bar, and integrate its functions to serve local F&B and hotel guests. This position oversees management, budget and operation of the food and beverage service establishment, and maintains a close liaison with the kitchen and catering sales department to ensure maximum profitability.

Requirements

• Bachelor's degree in Business or related training equivalent - required
• Minimum of 5 experience in Front of House, fine dining Food & Beverage operations - required
• 3+ years of relevant work experience in a similar scope and title - required
• Experience within luxury brand/markets- required
• Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the company
• Assistant F&B Outlet Managers
• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results within tight timeframes, while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
• Knowledge of Database software, Internet software, Inventory software, Order processing systems, Spreadsheet software and Word Processing software.
• Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
• Requires good communication skills, both verbal and written
• Ability to respond promptly to customer needs.
• Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
• Ability to maintain and build relationships with existing and potential clients as well as industry contacts
• Proficient inMicros POS system
• Proficient in Open OpenTable reservation system
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Nice To Haves

• Manager food safety certification and TIPS training certification - preferred or attained within 30 days

Responsibilities

• Oversees the day-to-day operations of the outlets' service staff, ensuring that the total guest experience is second to none.
• Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.
• Participate in and submit accurate beverage and retail inventories on a monthly basis per direction of the hotel controller and Director of Food and Beverage.
• Participate in and submit accurate china glass and silverware inventory on a quarterly basis per direction of the hotel controller and Director of Food and Beverage.
• Assist in monitoring of revenue and expense forecasting in KHMS for responsible areas, including all areas of the Food and Beverage operations.
• Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.
• Strives to continually improve guest and Grand Performers satisfaction and maximize the financial performance in areas ofresponsibility. Determines the training needed to accomplish goals, then implements the plan.
• Ensures corrective action is taken to continuously improve service results.
• Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.
• Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up and hands-on management.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies
• Create and implement promotional plans to drive business to the Beverage Department; host local events to create charity and local business opportunities
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager