102201 - Restaurant Manager

SOUTHERN STAR COURT MANAGEMENT CORP•Irving, TX

19d•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Texican Court is located in Irving, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. JOB SUMMARY: The Restaurant Manager at Texican Court is responsible for overseeing the daily operations of the restaurant. These include hiring and training restaurant staff, supervising all restaurant and F&B activities, attending to any guest or service issues, and ensuring financial integrity of the F&B operation.

Requirements

2-5+ years of restaurant or hospitality management experience
Proven ability to lead teams in a fast- paced environment
Strong knowledge of FOH operations and service standards
Background in bar operations (liquor cost, cocktail programs)
Experience with scheduling, labor management, and cost control
Comfortable handling guest complaints and high-pressure situations
P&L understanding and budget accountability
Availability to work mornings, nights, weekends, and holidays
Excellent organizational skills and interpersonal abilities
Strong verbal and written communication skills
Effective time management and problem-solving skills
TABC and Food Handlers Certification is required

Responsibilities

Display exceptional knowledge of all menu items and prices.
Be on the restaurant floor during peak hours and special events (7:30AM – 9:30PM, 11:00AM – 1:00PM and 5PM to 10PM)
Review all menus for accuracy, durability, and cleanliness
Inspect all tables for cleanliness and appropriate setting
Verify all reservations are booked through open table
Review Open Table at the beginning of each shift and plan tables and special events accordingly
Check restaurant email and respond to all reservation inquiries
Assign sections to appropriate scheduled staff in Open Table
Ensure all opening duties are assigned and completed
Communicate any 86’d menu items to staff and report to F&B Director and Executive Chef
Complete annual reviews for designated associates
Verify proper lighting and music level during open hours of the restaurant/tequila bar/el patio
Ensure restaurant closes at scheduled time and that all closing duties are complete
Participate in any off-site events
Attend Managerial meetings such as BEO, Behind the Scenes, Daily Stand Up
Schedule and host monthly Bravo meeting
Create and assign weekly trainings.
Schedule monthly front of house deep cleaning
Actively participate in PR calls and initiatives.
Facilitate monthly promotions and events
Any other duties as assigned by the F&B Director or General Manager
Ensure front of house staff is adhering to all service standards and codes of conduct
Be instrumental in achieving projected food and beverage cost
Maintain adequate inventory and par levels (China/ Glass/ Siler Inventory due to F&B Director by 2nd of every month)
Complete financial reporting as assigned by F&B Director
Ensure all servers are equipped with appropriate knowledge to perform their roles effectively
Train and rehearse service standards with staff
Submit memos of conversation or discipline as needed
Communicate all special events to restaurant staff. This includes food specials and drink specials
Source and participate in events that help promote the restaurant and hotel
Schedule continuous staff training on liquor, beer, wine, and food
Ensure room service and amenities are delivered according to company standards
Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Hotel Effectiveness, ProfitSword
Be proficient in Microsoft Word, Excel and PowerPoint