Restaurant Host - Tuscany

Mohegan Sun • Montville, CT

1d • Onsite

About The Position

This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures.

Requirements

• Previous guest service experience
• Must be able to read, write and determine wait times based upon procedures
• Must be able to visually scan the restaurant for clean, unoccupied tables
• Strong written and verbal communication skills
• Strong organizational and multi-tasking skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests
• Thorough understanding of ProHost seating system
• Outlet-specific standard operating procedures
• SMART alcohol awareness
• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Responsibilities

• Coordinates all guest seating in accordance with proper station rotation
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available
• Answers phones, assists guests and takes messages as needed
• Answers guest questions concerning restaurant concepts, menus and directions to and from various points
• Interacts with all exiting outlet guests to thank them and solicit comments
• Cleans and organizes the host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet
• Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events
• Performs other related duties, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees