Host Restaurant

Royal Sonesta Minneapolis, MN•Minneapolis, MN

5d•$19

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Strong communication skills – writes clearly and informatively
Appropriate professional appearance and demeanor
Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Asks for and offers help when needed

Responsibilities

Greet guests, escort them to tables, and provide menus in a timely fashion
Perform proper checkout at the end of shift as outlined in side work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attend all ongoing training sessions
Assist in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Follow all opening and closing checklists and sidework
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone