Restaurant Host/Hostess

Chetola Resort • Blowing Rock, NC

1d • Onsite

About The Position

Chetola Resort is seeking a warm, welcoming, and service-oriented Greeter/Host/Hostess to be the first point of contact for guests dining at Timberlake’s Restaurant. This role plays a key part in setting the tone for a positive and memorable guest experience. You’ll greet guests with genuine hospitality, manage reservations and seating flow, and ensure smooth communication with the front-of-house team.

Requirements

• Energetic and approachable with a naturally warm and polished demeanor
• Enjoy making people feel welcome and well taken care of
• Calm under pressure and able to multitask with efficiency and accuracy
• Strong verbal communicator with excellent organizational skills
• Professional appearance and a passion for guest service
• Prior customer service or hospitality experience preferred (restaurant or resort experience a plus)
• Familiarity with restaurant reservation or POS systems is helpful, but not required
• Availability to work evenings, weekends, and holidays
• Ability to stand for long periods and occasionally lift up to 20 lbs
• Punctual, reliable, and committed to maintaining a high standard of service

Nice To Haves

• Prior customer service or hospitality experience preferred (restaurant or resort experience a plus)
• Familiarity with restaurant reservation or POS systems is helpful, but not required

Responsibilities

• Guest Reception & Seating
• Deliver a warm and sincere welcome to every guest, creating an immediate sense of hospitality
• Manage reservations, waitlists, and seating with accuracy and efficiency using the reservation system
• Escort guests to their tables while personalizing the experience through conversation and awareness of guest preferences
• Provide clear, confident information about menus, specials, hours, and resort offerings
• Front-of-House Flow & Coordination
• Maintain a clean, organized, and visually polished host stand and entrance area at all times
• Partner with servers, managers, and kitchen staff to ensure seamless teamwork and smooth table turns
• Monitor pacing of the dining room to balance guest experience with operational flow
• Anticipate guest needs before being asked, including wait time communication and accommodations
• Guest Experience & Service Recovery
• Handle guest inquiries, requests, and concerns with professionalism, empathy, and grace under pressure
• Take ownership of guest issues and ensure timely resolution or appropriate escalation
• Support to-go orders and assist the team during peak service periods
• Stay informed on daily specials, events, and resort happenings to enhance the guest experience
• Noticing when a guest is celebrating something special and acknowledging it proactively
• Accurately quoting wait times and updating guests before they need to ask
• Ensuring menus are clean, aligned, and presented neatly every time
• Recognizing returning guests and adjusting seating preferences when possible
• Keeping the entrance area pristine—free of clutter, smudges, or distractions
• Communicating small but critical details (VIP guests, special requests, pacing changes) to the team in real time

Benefits

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive hourly wage and resort-wide employee discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees