Restaurant Host/Hostess - Regent Santa Monica Beach

IHG•Santa Monica, CA

130d•$26 - $32•Onsite

About The Position

As a Restaurant Host/Hostess you will be responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience. The Hostess is expected to embody the hospitality, charm and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge or restrooms and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you’ll mostly: Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes. Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times. Perform all side work applicable to assigned station. Participate in Pre-Shift meetings and learn new menu items. Welcome all guests and ensure they receive responsive, professional and gracious service. Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have. Liaise with server to always ensure communication about wants and needs of guests. Escort guests to their table. Helps them into their seats. Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service Communicates reservation flow with the back of house. Knowledgeable of all activities at the pool and the resort. Maintains cleanliness of restaurant entrance. Checks coats and maintains coat check room in a neat and organized manner. Responsible for maintaining the printing and cleanliness of all menus. Posts daily floorplans and side work duties. Stocking supplies (i.e. matches, business cards, toothpicks). Maintain a clean, safe environment at all times in the Dining Room and all service stations. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of appropriate table settings and service ware.
Knowledge of all menu items, prices and general service procedures.
Must possess basic computer skills.
Must be familiar with RESY, Seven Rooms and Open Table or similar reservation system.
Must be able to exert well-paced ability in limited space.
Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Flexible schedule, able to work evenings, weekends, and holidays.

Responsibilities

Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes.
Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
Perform all side work applicable to assigned station.
Participate in Pre-Shift meetings and learn new menu items.
Welcome all guests and ensure they receive responsive, professional and gracious service.
Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
Liaise with server to always ensure communication about wants and needs of guests.
Escort guests to their table. Helps them into their seats.
Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service
Communicates reservation flow with the back of house.
Knowledgeable of all activities at the pool and the resort.
Maintains cleanliness of restaurant entrance.
Checks coats and maintains coat check room in a neat and organized manner.
Responsible for maintaining the printing and cleanliness of all menus.
Posts daily floorplans and side work duties.
Stocking supplies (i.e. matches, business cards, toothpicks).
Maintain a clean, safe environment at all times in the Dining Room and all service stations.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.