Restaurant & Event Supervisor

Piatti Mill Valley•Mill Valley, CA

About The Position

Are you passionate about hospitality and do you thrive in fast-paced, high-energy environments? If so, we have an exciting opportunity for you to join our team as Restaurant and Event Supervisor! This is a great position for anyone with management goals or looking to advance in the hospitality industry. Don't miss out on this incredible opportunity to be part of a forward-thinking, high-performance management team that values your talent and dedication. This position requires prior experience and a flexible schedule with weekend availability. A LITTLE ABOUT US Established in 1987, Piatti is a fresh take on the neighborhood Italian trattoria offering Italian cuisine, finely-crafted, with authenticity. The soul of the menu is our house-made pasta that we roll, cut and cook by hand everyday. Piatti combines a warm, inviting atmosphere, seamless service and gourmet takeaway experience with Piatti Provisions; a new retail and pasta shop. Whether dining in or taking home, Piatti brings friends and family together. WHAT WOULD YOU DO AS FOH SUPERVISOR Oversee restaurant and private event service, ensuring exceptional guest experiences. Responsibilities include front-of-house service, cash handling, team supervision, Event Order coordination, weekly culinary meetings, event execution, and billing/system closure in TripleSeat and TOAST. Courteously greet, escort, and thank upon departure to all guests. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests' tables according to restaurant service standards and legal specifications, courteously and efficiently. Monitor and maintain security of cash till. Ensure security and confidentiality of guest information. Provide guests with excellent experience to ensure satisfaction. Assist in the maintenance of the restaurant area and equipment. Support management with maintaining a positive, cohesive team. REQUIRED COMPETENCIES: Ability to: Be well organized, clear thinking, analyze and resolve problems while exercising good judgment. Able to work closely and communicate with outside vendors and BOH, at a constant high pace doing a variety of "time restraint" tasks. Perform job functions with efficiency and attention to detail. Work cohesively with co-workers as part of a team. Provide legible communication. Compute basic mathematical calculations. Perform job functions with minimal supervision. KNOWLEDGE OF: POS system (Toast). CRM for event management (TripleSeat) - Event Order Specifications; timelines and requirements for private dining events; event billing and closure Table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant. Particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list. All menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation. Maintain complete knowledge of, and strictly abide by, state liquor regulations (particularly those prohibiting service to minors and intoxicated persons, and drunk driving). Correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of, and comply with, all company and departmental service standards and policies. See the complete job description attached. Piatti is a division of Palisades Hospitality , a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities. Palisades Hospitality offers the following benefits for eligible full time employees: Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation, Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21 Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.

Requirements

Be well organized, clear thinking, analyze and resolve problems while exercising good judgment.
Able to work closely and communicate with outside vendors and BOH, at a constant high pace doing a variety of "time restraint" tasks.
Perform job functions with efficiency and attention to detail.
Work cohesively with co-workers as part of a team.
Provide legible communication.
Compute basic mathematical calculations.
Perform job functions with minimal supervision.
POS system (Toast).
CRM for event management (TripleSeat) - Event Order Specifications; timelines and requirements for private dining events; event billing and closure
Table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.
Particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list.
All menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
Maintain complete knowledge of, and strictly abide by, state liquor regulations (particularly those prohibiting service to minors and intoxicated persons, and drunk driving).
Correct maintenance and use of equipment.
Use equipment only as intended.
Maintain complete knowledge of, and comply with, all company and departmental service standards and policies.

Responsibilities

Oversee restaurant and private event service, ensuring exceptional guest experiences.
Responsibilities include front-of-house service, cash handling, team supervision, Event Order coordination, weekly culinary meetings, event execution, and billing/system closure in TripleSeat and TOAST.
Courteously greet, escort, and thank upon departure to all guests.
Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests' tables according to restaurant service standards and legal specifications, courteously and efficiently.
Monitor and maintain security of cash till.
Ensure security and confidentiality of guest information.
Provide guests with excellent experience to ensure satisfaction.
Assist in the maintenance of the restaurant area and equipment.
Support management with maintaining a positive, cohesive team.

Benefits

Medical
Dental
Vision
Life
Flexible Spending Accounts
Health Savings Accounts
Legal
Transportation
401k Retirement savings program is available for all full and part time employees over the age of 21
All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations.
Employees celebrating years of service are recognized with a bonus award for milestone years.