Outlet Supervisor / Restaurant Event Coordinator

Sonesta International Hotels Corporation•Royal Sonesta Cambridge, MA

12h•$27 - $29

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Outlet Supervisor/Restaurant Event Coordinator assists the Outlet Manager in directing and organizing all team members to deliver prompt, courteous service to maximize profits and guest satisfaction in all food and beverage outlets including restaurant, in room dining, and all bars. As the Restaurant Event Coordinator, the responsibility of handling all booking of large groups, detailing the group, coordinating menus, billing and the follow through the event. Job Description Key Job Functions Responsible for assigned shift, assisting in overall management. Order daily supplies. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor during peak hours. Observe, teach, and correct staff's service. Examine food preparation. Examine beverage presentation. Maintain condition of F&B Outlets. Administrative responsibilities. Inventories Prepare maintenance requests and follow-up. Monitor cost control including but not limited to labor and payroll. Check bar controls, shot glass use, red lining, and bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management. Hotel Specific Essential Functions: Ability to work as a server, bartender, and/or host to cover shifts as needed. Ability to lead by example. Prepare and conduct disciplinary situations with employees Ability to communicate clearly with all departments, being proactive to resolve issues. Ability to solve guest problems, recover the guest and create an amazing experience. Ability to open and close all outlets, to include the closing of the employees’ banks. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest and client experience. Demonstrable expertise in analysis and action taking. Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests. Excellent organization skills. Appropriate professional appearance and demeanor. Proficient in Microsoft Word, Excel and PowerPoint.

Requirements

Track record of delivering exceptional guest and client experience.
Demonstrable expertise in analysis and action taking.
Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests.
Excellent organization skills.
Appropriate professional appearance and demeanor.
Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Order daily supplies.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during peak hours.
Observe, teach, and correct staff's service.
Examine food preparation.
Examine beverage presentation.
Maintain condition of F&B Outlets.
Administrative responsibilities.
Inventories Prepare maintenance requests and follow-up.
Monitor cost control including but not limited to labor and payroll.
Check bar controls, shot glass use, red lining, and bottles totally empty.
Must be familiar with and adhere to all liquor liability laws
Must know emergency procedures (including CPR) and work to prevent accidents.
Perform any other duties assigned by management.
Ability to work as a server, bartender, and/or host to cover shifts as needed.
Ability to lead by example.
Prepare and conduct disciplinary situations with employees
Ability to communicate clearly with all departments, being proactive to resolve issues.
Ability to solve guest problems, recover the guest and create an amazing experience.
Ability to open and close all outlets, to include the closing of the employees’ banks.
Deliver Passionate & Engaging Service to our Guests
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.