Response Coordinator 2

Garmin International•Montgomery, TX

35d•Onsite

About The Position

We are seeking a full-time Response Coordinator 2 in our Montgomery, TX location. In this role, you will be responsible for providing coordination of moderately complex search and rescue efforts with emergency personnel in support of Garmin customers. Essential Functions Receive and respond to inbound SOS calls using Garmin's emergency response technologies, accurately relaying critical information to emergency responders Initiate and support emergency procedures by operating communication tools, using proper codes and protocols, and effectively coordinating with responding agencies Maintain clear, compassionate, and professional communication with customers, team members, and external agencies in high-pressure situations Maintain composure, focus, and control while working in fast-paced, stressful, or emotionally intense situations Reliable, punctual attendance is required and, as an “Essential Staff” role, this position requires presence during holidays, emergencies, and disruptions Quickly and accurately follow verbal and written instructions, read and interpret location data, and operate office and communications equipment proficiently Basic Qualifications High School Diploma or GED Minimum of 1 year of relevant work experience OR a minimum of 1 year as a Response Coordinator 1 Demonstrated interest in working with customers when under pressure Proven customer service expertise and active listening skills Proficient verbal, written and interpersonal communication skills Exhibit professionalism, be team-oriented, possess a positive attitude and work well with others Excellent time management and follow-up skills Demonstrated reliable and predictable attendance Intermediate computer skills including competency of Microsoft Word and Excel Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Employment Benefits

Requirements

High School Diploma or GED
Minimum of 1 year of relevant work experience OR a minimum of 1 year as a Response Coordinator 1
Demonstrated interest in working with customers when under pressure
Proven customer service expertise and active listening skills
Proficient verbal, written and interpersonal communication skills
Exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
Excellent time management and follow-up skills
Demonstrated reliable and predictable attendance
Intermediate computer skills including competency of Microsoft Word and Excel

Responsibilities

Receive and respond to inbound SOS calls using Garmin's emergency response technologies, accurately relaying critical information to emergency responders
Initiate and support emergency procedures by operating communication tools, using proper codes and protocols, and effectively coordinating with responding agencies
Maintain clear, compassionate, and professional communication with customers, team members, and external agencies in high-pressure situations
Maintain composure, focus, and control while working in fast-paced, stressful, or emotionally intense situations
Reliable, punctual attendance is required and, as an “Essential Staff” role, this position requires presence during holidays, emergencies, and disruptions
Quickly and accurately follow verbal and written instructions, read and interpret location data, and operate office and communications equipment proficiently