Disaster Response Coordinator

SERVPRO of East York/Western Lancaster County•Elizabethtown, PA

3d•Hybrid

About The Position

SERVPRO® of Western Lancaster, East York, Hershey/Harrisburg East, & Lebanon County is looking for a Disaster Response Coordinator — someone who can move fast, build trust, and win work in high‑pressure situations. This is not a desk job. This is not a Monday–Friday job. This is a true emergency services role, and we want candidates who understand and want that lifestyle. If you’re energized by unpredictability, love meeting people, and can stay composed when everything around you is on fire (sometimes literally), you’ll thrive here. What This Role Really Is This position combines emergency response, sales, and relationship management. You will: Respond to fire, water, and other emergency losses at any hour Be on a rotating 24/7 on-call schedule (including nights, weekends, and holidays) Arrive on-site quickly, assess the situation, and secure the job Build and maintain a strong pipeline of referral partners (plumbers, HVAC, property managers, insurance agents, adjusters, commercial clients, etc.) Network consistently — industry events, drop-ins, relationship touches, follow-ups Track leads, document contacts, and maintain CRM activity Represent SERVPRO with professionalism, urgency, and confidence Support the production team by ensuring accurate job intake and smooth handoff If you don’t want to be on-call, don’t want to respond to emergencies, or don’t enjoy talking to people all day — this is not the right role. What Success Looks Like You show up fast, communicate clearly, and secure the job You build relationships that consistently send work our way You maintain a full pipeline of active contacts You stay calm under pressure and make decisions quickly You become the “go-to” person for referral partners and customers Ready to Apply? If you’re looking for a role that’s challenging, fast-moving, and relationship-driven — and you’re ready to be the person people call when disaster hits — we want to talk to you.

Requirements

Must be able to work a 24/7 emergency response schedule
Valid driver’s license and clean driving record
Strong communication and people skills
Ability to build and maintain long-term relationships
Comfortable entering damaged structures (fire, water, mold, etc.)
Ability to work independently and make quick decisions

Nice To Haves

Sales or emergency services experience is a plus, but not required

Responsibilities

Respond to fire, water, and other emergency losses at any hour
Be on a rotating 24/7 on-call schedule (including nights, weekends, and holidays)
Arrive on-site quickly, assess the situation, and secure the job
Build and maintain a strong pipeline of referral partners (plumbers, HVAC, property managers, insurance agents, adjusters, commercial clients, etc.)
Network consistently — industry events, drop-ins, relationship touches, follow-ups
Track leads, document contacts, and maintain CRM activity
Represent SERVPRO with professionalism, urgency, and confidence
Support the production team by ensuring accurate job intake and smooth handoff