Resource Specialist - Program Access

Dartmouth-Hitchcock Health•Lebanon, NH

About The Position

Medication Assistance Program Provides assistance to patients/support systems and the multidisciplinary teams to identify, provide information, and facilitate access to tangible and supportive services related to patient health care needs. The Resource Specialist- Program Management supports the patient and clinical teams by effectively coordinating resources, tracking timelines, and ensuring that all application materials are delivered. This role acts as a liaison between teams, identifying and addressing resource gaps to optimize program delivery

Requirements

Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required.
Excellent interpersonal, communication, and organizational skills required.
Proficiency in Microsoft Office Suite

Responsibilities

Resource Planning and Allocation:
Assist in supporting patients to access resources across multiple programs and clinical settings.
Maintain a detailed inventory of available resources, application materials, and application deadlines.
Collaborates with leadership to forecast future program needs and support identifying and adapting to changes across programs at the governmental, pharmaceutical, and institutional level.
Program Coordination:
Support program managers by maintaining schedules, timelines, and resource tracking tools.
Ensure adherence to program application process and deadlines.
Data Management:
Monitor and report on resource utilization, project progress, and performance metrics.
Maintain accurate records of resource assignments and availability.
Collaboration and Communication:
Act as a point of contact for cross-departmental communication regarding resource needs and availability.
Facilitate team meetings to review resource planning and address program challenges.
Act as a liaison with external partners to include state and governmental agencies
Issue Resolution:
Identify potential resource shortages and collaborate with stakeholders to resolve.
Provide recommendations to optimize resource utilization and improve efficiency.
Compliance and Documentation:
Ensure program documentation is up-to-date and compliant with organizational standards and states and federal guidelines.
Support audits and reviews by providing accurate resource and program data.
Performs other duties as assigned