Language Access Program Specialist

State of Maryland•Baltimore City, MD

12d•Onsite

About The Position

Together we profoundly touch the lives of so many people and have enormous responsibility to the community by fulfilling our mission of securing equitable and timely administration of the law. The Commission continues to provide services to our constituent partners at a level rarely met throughout the United States. The professionalism, work ethic, and technological acumen manifest in our operations allows us to smoothly and effectively manage the challenges which invariably arise. Every division within the agency plays a vital role in keeping us in the forefront nationally... To support the effective administration and improvement of agency programs by collecting, analyzing, and interpreting data; applying relevant laws and regulations; assisting in program planning and implementation; and providing informed recommendations to enhance organizational performance and decision-making. This role blends analytical, administrative, and consultative responsibilities to ensure programs operate efficiently and in compliance with applicable standards. The role requires adherence to regulations, timely processing of documents, accurate communication, and a high level of responsiveness to internal and external stakeholders.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

Proficiency with Excel spreadsheets
Ability to manage multiple platforms and high-volume communication (phone, email, portals)
Experience gathering and compiling statistical data for monthly reports
Strong Customer Service Skills
Good organizational and time-management skills

Responsibilities

Manage and schedule interpreter services for hearings, meetings, and other proceedings in compliance with COMAR 14.09.03.04
Assign interpreters based on language proficiency, subject matter expertise and availability using CompHub and The State of Maryland's foreign Language Vendor
Coordinate both oral interpretation and written translation services using qualified interpreters/translators
Update interpreter requests related to continuations or rescheduling of hearings
Communicate sudden schedule changes to in-house interpreters and affected parties
Schedule Interpreter Services for Video Remote Hearings
Collaborate with Division Director to ensure compliance with House Bill 1473 requirements
Be part of a transformative initiative that ensures Maryland's public services are inclusive and accessible to Maryland citizens.
Process interpreter requests via CompHub in accordance with COMAR 14.09.03.04
Obtain, analyze, and interpret data to apply relevant rules, regulations and standards
Maintain accurate records of interpreter assignments, language requests and service timelines
Maintain a current list of vendors and the Maryland Judiciary Interpreter Registry of certified and qualified interpreters.
Provide information to callers regarding laws, rules, regulations, operations and procedures governing the agency
Engage in dialogue with Commissioners, attorneys and claimants to confirm requested accommodation
Route IPO inquiries from voicemail and email to the appropriate subject matter expert.
Other duties as assigned.