Resource Services Specialist

Jordan Valley Health•Springfield, MO

49m•Onsite

About The Position

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. They provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health, with a mission to improve community health through access and relationships. JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone has access to quality healthcare. The Resource Services Specialist serves as a welcoming presence and provides assistance to all patients and visitors. This role involves conducting ongoing rounds of campus and clinic areas to offer service, identify safety needs, assist patients with vehicles, and perform rain duty. Under the direction of the Resource Service Supervisor, the specialist also assists with facility safety inspections, checking safety equipment, facilitating emergency drills, and responding to emergency situations.

Requirements

Basic Life Supports (BLS) certification with 90 days of hire.
Achieves certification in organizationally approved peaceful intervention/de-escalation technique within 180 days of hire.

Nice To Haves

High School Diploma or GED.
Experience in customer service and/or hospitality.

Responsibilities

Completes regular rounds to monitor orderliness, cleanliness, and safety of clinic and campus environments and offer greetings or service to patients/guests/employees; provides minor cleaning and organization support; contacts Facilities Maintenance team for enhanced service as needed.
Performs daily opening/closing environmental checks according to schedule; assures campus and clinic environments are appropriately prepared and/or secured for patient services; seeks/arranges resources to address noted gaps.
Operates organization’s shuttle/transit vehicles as assigned to transport patients, guests, and/or employees.
Responds to reports of aggressive/disruptive patients, guests, or employees; utilizes peaceful intervention methods to de-escalate and restore calm; arranges law enforcement interventions as necessary.
Serves as a member of clinic’s Lift Team; provides timely response to requests for lift, transfer, or re-position of patients; appropriately evaluates patients’ needs before/during/after lift/transfer/re-position and facilitates lift service while assuring dignity and respect of patient.
Escorts patients who desire wheelchair assistance to, from, and within the building (obtains chair as required); provide support/stabilization for patients during transfer to vehicles.
Patrols parking lots and grounds for hazards or unwelcome visitors; removes hazards or requests leave of individuals as needed; escorts patients, guests, and/or employees in parking lots/grounds during darkness or as requested.
Assists patients, guests, and employees with minor vehicle needs such as battery jump, tire changes, and ice removal from windshields.
Assist with unloading freight items as requested.
Under the direction of the Campus Services Supervisor facilitates safety drills and education to appropriately prepare employees for emergencies.

Benefits

Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on Demand Available.
Nine paid holidays per year.