Resource Manager

Morgan Street Holdings•Chicago, IL

About The Position

In this role, you’ll be empowered to operationalize and support the processes that govern how people join and leave the organization. By ensuring onboarding and offboarding workflows are executed consistently, you’ll reduce costs, eliminate inefficiencies, and strengthen controls that protect against stale or orphaned accounts. You’ll see the tangible impact of your work in optimized license usage, timely account provisioning and deactivation, and measurable risk reduction. This is a role where operational excellence meets financial and security outcomes—your ability to support and govern identity lifecycle management will translate into real savings and stronger organizational resilience.

Requirements

Bachelor’s degree in IT, Computer Science, Business Systems, or related field (or equivalent experience).
0–2 years of experience in IT support, HR systems, or identity/access management.
Foundational knowledge of identity and access management concepts
Exposure to SAP SuccessFactors (SAP SF), NetSuite, IAM tools, or willingness to learn
Basic skills in dashboard/reporting tools (PowerBI, Tableau, or Excel pivot tables).
Understanding of audit compliance basics
Strong attention to detail and ability to follow standard operating procedures / processes
Good communication skills to collaborate with HR, IT, and Security teams.

Nice To Haves

Internship or project experience with SAP SF, dashboards, or IAM tools is a plus.

Responsibilities

Monitor and enforce Employee and Contractor preboarding, onboarding, and offboarding processes.
Ensure timely identity creation, modification, and deactivation aligned with organizational standards.
Monitor compliance with internal controls, audit requirements, and regulatory frameworks.
Set up projects in NetSuite to enable accurate time tracking by employees and contractors
Partner with Finance, HR, and Business Units to align project setup with operational and reporting requirements
Generate and distribute reports on time utilization, providing visibility into who is tracking time to which projects.
Oversee creation and management of contractor capacity in SAP SuccessFactors (SAP SF), ensuring alignment with workforce planning and identity lifecycle standards.
Oversee provisioning and de-provisioning of accounts across systems and applications (e.g., ServiceNow, EntraID, etc.)
Ensure associated metadata (roles, permissions, entitlements, audit logs) is accurately maintained and updated throughout the account lifecycle.
Implement controls to guarantee timely removal of access upon offboarding, reducing risk of stale or orphaned accounts.
Partner with IT and HR to align identity creation with employee lifecycle events.
Collaborate with Hexaware to replace reliance on manual Excel tracking with automated, real-time dashboard solutions
Use dashboards to replace and govern RU reports provided by Hexaware, ensuring consistency, transparency, and reduced dependency on external/manual reporting.
Identify and mitigate risks associated with unauthorized access or stale accounts.
Optimize processes to reduce administrative overhead and licensing costs.
Track and report on metrics related to account lifecycle efficiency and risk reduction.
Work closely with HR, IT, Security, and Business Units to streamline processes.
Serve as the point of escalation for identity lifecycle issues.
Drive cross-functional initiatives to improve user experience and operational efficiency.
Regularly review and refine onboarding/offboarding workflows.
Introduce automation and best practices to enhance scalability and reduce manual effort.