Resource Manager

ESQUIRE DEPOSITION SOLUTIONS LLC•Miami, FL

1d•Onsite

About The Position

Join Esquire as a Resource Manager, a critical role where you'll manage and optimize our network of service partners to support exceptional client delivery and financial performance. Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees, committed to empowering our teams to continually innovate and earn clients for life. As Resource Manager, you’ll be the driving force behind resource assignment, relationship management, and service quality within your office(s) service area. You’ll use data-driven decision-making to ensure the right partner is on every job, helping us deliver on our promise of quality, timeliness, and professionalism. Your ability to build trust, resolve challenges, and proactively manage resources will directly impact our RARE (revenue after reporter expense) margins and client satisfaction.

Requirements

Strong communication, organization, and relationship-building skills
Ability to balance detail with big-picture thinking
Minimum 3 years of experience in scheduling, resource coordination, or client service
Proficiency in Microsoft Office Suite (including Excel, Publisher, PowerPoint)
Ability to quickly learn internal platforms
Highly detail-oriented
Proactive
Client-focused
Adaptable
Able to make sound decisions under pressure

Nice To Haves

Legal support or vendor management experience
College degree preferred

Responsibilities

Assign the most appropriate service partner (court reporters, videographers, interpreters, affiliates) to each job based on margin targets and performance metrics
Confirm affiliate coverage by noon and all other resources by 3PM daily
Proactively manage jobs in progress to ensure timely delivery of transcripts, videos, and exhibits
Collaborate with production to quickly resolve quality issues, including taking remedial action when necessary
Build and maintain strong working relationships with all area service partners
Provide ongoing communication, education, and performance feedback to service partners in partnership with the Operations Manager
Support onboarding of new partners and ensure understanding of Esquire expectations and use of the Service Partner Portal
Deliver local support for partner issues and help ensure resolution aligns with company standards
Promote and model Esquire’s values in every interaction and operational decision