Resource Coordinator

AIR Control Concepts • Richmond, VA

1d • Remote

About The Position

The Resource Coordinator plays a critical role within the Global Accounts Service Team, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Leader, technicians, and Commissioning Services to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• 3 years of experience in general administration, customer service, scheduling and resource management preferred.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities independently.
• Strong interpersonal skills with the ability to collaborate effectively across teams.

Nice To Haves

• Associate’s degree
• 3 years of experience in general administration, customer service, scheduling and resource management

Responsibilities

• Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
• Serve as the central point of contact between customers, field technicians, and internal stakeholders.
• Communicate upcoming work schedules and job details via email, phone, and text.
• Update technician work assignments and job statuses using service management software.
• Manage and coordinate travel and logistics needs for field technicians.
• Process completed work orders, generate customer invoices, and ensure timely billing/invoicing.
• Track and reconcile accounts payable and receivable related to service work.
• Manage inventory needs and coordinate material procurement for active projects.
• Monitor open work orders to ensure timely completion and documentation.
• Manage warranty claims, returns, and communication with manufacturers as needed.
• Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
• Support process improvement initiatives and provide administrative support to the Service Leader.
• Perform additional administrative duties as assigned to support department efficiency.

Benefits

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.
• Company Perks – Vehicle allowance and company computer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED