Resource Coordinator

CMFCAA•Columbia, MO

1d•$41,200

About The Position

The Resource Coordinator will oversee the coordination and administration of all aspects of our ongoing programs, including planning, organizing, and delivering tangible goods to families in need. The Resource Coordinator works in all 24 counties served by CMFCAA to provide direct resources including vouchers, special requests, begin again backpacks, and any other direct service resource available.

Requirements

21 years of age or older
Valid driver’s license
Ability to lift 50 lbs.
1-year computerized data management
Customer service/retail experience (preferred)
Knowledge of foster & adoptive care (preferred)
Background checks are required
High School Diploma

Nice To Haves

Customer service/retail experience (preferred)
Knowledge of foster & adoptive care (preferred)

Responsibilities

Oversee resource allocation and distribution of tangible items throughout our 24 counties
Evaluating family needs and responding appropriately
Make initial contact with families in a timely manner
Collaborate with family to determine immediate needs
Problem solves to respond to family needs
Request tangibles for families appropriately
Communicate with families to coordinate pickup or distribution of tangibles
Enter data into appropriate database
Collaborate with other CMFCAA programs, to ensure standardization of department response
Participate in team meetings
Collaborate to improve services
Collaborate with other departments on community resources within your office region
Conduct outreach efforts
Recruit and maintain relationships with area partners and donors by utilizing outreach efforts within the 24-county coverage area.
Utilize our database for program evaluation and to assess the strength of programs and services
Ensure data collections are accurate and complete
Frequently review survey feedback and address any concerns, if needed
Assist with customer services relations, communicating bulk needs for inventory, and stocking inventory as needed
Ensure all tangible requests are processed in timely manner
Handle customer service complaints

Benefits

Health, Dental, and Vision Premiums covered 100% for employee, 10% covered for dependents
Aflac
25K employer paid Life Insurance plan, as an elective, additional coverage for dependents, spouse/partners
3% Match of a 401k
15 Paid holidays, plus one floating holiday
8 hours Annual Leave a month
8 hours Sick Leave a month
Mileage reimbursement at federal rate
Usage of Company Vehicle
$250 Wellness Benefit
Casual Dress
Employee Assistance Program