Resort Services Operator
About The Position
As a Resort Services Operator , you will: Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols. Maintains standards as outlined by management on service, delivery, and quality of call content. Answers, screens, and routes calls including inbound and internal calls. Produces reports on request of call detail by department, extension, group, or location. Supply information to callers and records messages. Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls. Make nightly courtesy calls as directed. Receive, log, and secure all guest & internal mail/packages/faxes. Maintains and shares information on business changes with co-workers. Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory. Other duties as assigned. To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic
Requirements
- Able to work weekends and holidays
- Able to work PM shift (ex: 3-11pm)
- To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently.
- Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic
Responsibilities
- Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols.
- Maintains standards as outlined by management on service, delivery, and quality of call content.
- Answers, screens, and routes calls including inbound and internal calls.
- Produces reports on request of call detail by department, extension, group, or location.
- Supply information to callers and records messages.
- Maintain necessary automated systems and manual processes to insure delivery of wake-up calls.
- Placement of wake-up calls.
- Make nightly courtesy calls as directed.
- Receive, log, and secure all guest & internal mail/packages/faxes.
- Maintains and shares information on business changes with co-workers.
- Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
- Other duties as assigned.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
