PBX, Resort Operator FT
About The Position
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. To direct and assist guest and associates with communication needs in accordance with Omni Standards
Requirements
- High school diploma or equivalent.
- Previous experience as a PBX Operator or similar role.
- Excellent customer service and communication skills.
- Able to handle multiple tasks in a fast-paced environment.
- Strong problem-solving skills.
- Must have strong computer skills required, specific experience with hospitality specific computer programs preferred
- Ability to sit for majority of 8-10 hour shift
Responsibilities
- Answer console.
- Direct phone calls to appropriate Personnel.
- Assist all guests and associates.
- Wake-up calls.
- Place and follow up on Synergy orders
- Process incoming and outgoing mail.
- And any other pertinent task assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
