Resort Services Operator - 2nd Shift
About The Position
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests’ calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity! As a Resort Services Operator, you will: Schedule: 3pm - 11pm, 4pm - 12am and 5pm - 1am
Requirements
- Must have schedule flexibility; Nights, Weekends, and Holidays
- Call center experience preferred.
- Must be able to lift up to 15lbs
- Must have excellent communication skills and be able to read, write and speak English fluently
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Nice To Haves
- Call center experience preferred.
Responsibilities
- Answers, screens, and routes call volume including inbound and internal calls.
- Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
- Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
- Complete daily reports and records as required
- Supply information to callers and record messages as needed.
- Placement of wake-up calls.
- Make nightly courtesy calls as directed.
- Maintains and shares information on business changes with co-workers.
- Utilizes desktop software applications to provide service support for call volume.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
