Resort Services Operator

Westgate Resorts • Kissimmee, FL

9d • $15

About The Position

In this role, you’ll handle and route calls, assist guests and team members with accurate information, and ensure service standards are consistently met while supporting daily communication across departments.
As the Resort Services Operator, you will:

Requirements

• 2 years of relevant telephone experience in the customer service area.
• Able to work nights, weekends, and holidays.
• Ability to utilize effective communication, note-taking, and reporting.
• Basic knowledge of desktop software applications.

Nice To Haves

• Experience in hospitality (preferred)

Responsibilities

• Consistently meet all departmental standards including quality assurance monitoring percentages provided by management.
• Maintains standards as outlined by management on service, delivery, and quality of call content.
• Answers, screens, and routes calls including inbound and internal calls.
• Produces reports on request of call detail by department, extension, group, or location.
• Supply information to callers and records messages.
• Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.
• Make nightly courtesy calls as directed.
• Receive, log, and secure all guest & internal mail/packages/faxes.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
• Other duties as assigned.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees