Resort Services Operator

Westgate Resorts•Kissimmee, FL

21h•$15

About The Position

In this role, you’ll handle and route calls, assist guests and team members with accurate information, and ensure service standards are consistently met while supporting daily communication across departments. As the Resort Services Operator, you will:

Requirements

2 years of relevant telephone experience in the customer service area.
Able to work nights, weekends, and holidays.
Ability to utilize effective communication, note-taking, and reporting.
Basic knowledge of desktop software applications.
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic

Nice To Haves

Experience in hospitality (preferred)

Responsibilities

Consistently meet all departmental standards including quality assurance monitoring percentages provided by management.
Maintains standards as outlined by management on service, delivery, and quality of call content.
Answers, screens, and routes calls including inbound and internal calls.
Produces reports on request of call detail by department, extension, group, or location.
Supply information to callers and records messages.
Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.
Make nightly courtesy calls as directed.
Receive, log, and secure all guest & internal mail/packages/faxes.
Maintains and shares information on business changes with co-workers.
Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
Other duties as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact