Resort Manager
About The Position
Maui Resorts – Valley Isle, Papakea, and Hololani (Maui, HI) This unique Maui based resort operation for VI Resorts by Westgate , North America's largest owner-controlled timeshare and vacation club, supports team members hired on Maui who will work across the Valley Isle, Papakea and Hololani properties. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Job Description Salary Range: $78,000 to $88,000 base salary. We are seeking a hands-on Resort Manager to lead our Maui operations serving owners and guests at four properties located along the Kaanapali and Kahana corridor as well as Kihei. The properties include Papakea, Hololani, Kihei Kai Nani and Kauhale Makai. You will lead a team of five and be responsible for driving operational excellence, elevating owner and guest satisfaction, delivering financial performance while building an exceptional workplace culture. This opportunity is ideal for a strong hospitality operations leader who has worked their way up in hotel, resort, timeshare, or vacation ownership environments and is ready for full property accountability.
Requirements
- 5+ years of leadership experience in hospitality, resort, or hotel operations preferred
- Experience in budgeting, forecasting, and profitability management
- Proven success managing small teams in a multi-department environment
- Strong administrative and organizational skills
- Ability to quickly learn new systems and technologies with advanced proficiency in Microsoft Office
- Exceptional communication, interpersonal, and conflict-resolution abilities
- Highly organized, detail-oriented, and execution-focused
Nice To Haves
- Timeshare, HOA, or vacation ownership experience preferred; not required
Responsibilities
- Lead, coach, and develop a strong cross functional team
- Direct daily operations across Front Desk, Housekeeping, Laundry, and Maintenance
- Champion a warm, welcoming, guest-first service culture
- Maintain exceptional standards for quality, safety, and service delivery
- Drive revenue, cost control, and operational efficiency
- Analyze operational metrics and implement continuous improvement initiatives
- Partner with regional leadership on financial planning, budgeting, and performance goals
- Ensure compliance with company policies, regulatory standards, and best practices
- Order and maintain inventory of all supplies and equipment
- Oversee capital improvements, property enhancements, and long-term planning initiatives
- Coordinate projects between corporate entities, on site property management, contractors and guests
- Represent the resort with professionalism and accountability in all interactions with owners, guests, vendors, and partners.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
