Resort General Manager

Blue Water Hospitality Group, LLC•Cave City, KY

13d•$65,000 - $75,000•Onsite

About The Position

The resort general manager position is a comprehensive professional role in which the leader takes full reporting responsibility for an upscale campground and RV resort. At Blue Water, our property leaders have three main goals- take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including food and beverage management, attractions and amenities, and lodging. This position best suits a resourceful and creative individual motivated by employee and guest engagement and achieving goals.

Requirements

Bachelor's degree in Business, Hospitality Management, or another related field is preferred
3-5 years of Tourism or Hospitality Leadership experience
3-5 years of RV Campground experience is required
Food & Beverage experience (F&B) preferred
Budgeting, Forecasting, and P&L experience required; experience using ProfitSword, PowerBI, or other accounting management and forecasting tools is preferred
Effective use of computer software, sales tracking software, CRM tools, and social media
Competitive nature with a strong desire to Win!
Prior experience managing payroll and the employee life cycle utilizing an automated system
Ability to adapt quickly and lead others through change
Ability to manage multiple projects and work assignments
Strategic thinker!

Nice To Haves

Safe Serve Certification preferred

Responsibilities

Provide outstanding leadership to drive and motivate the team.  This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
Ensure the effective use of staffing and scheduling to achieve appropriate coverage and maximize labor efficiencies, including non-traditional workers such as international exchange students (J-1), workampers, seasonal employees, and interns.
Oversee time and labor management processes, ensuring accurate tracking of employee hours, compliance with labor laws, and effective scheduling. Implement best practices for labor cost control, monitor attendance patterns, and adjust staffing levels as needed to optimize operational efficiency and maintain productivity.
Actively champion and execute human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines. Work collaboratively with People Operations Partners to ensure timely and appropriate execution of human resource matters. Ensure fair and consistent treatment and management of team members.
Train and motivate team members to deliver an exceptional guest experience. Establish and ensure optimal property conditions such as cleanliness, maintenance, and aesthetic appeal and hold team members to high-quality controls.
Resolve and address guest concerns and complaints and seek opportunities to engage with guests.
Oversee and administer guest service portals, tools and resources such as guest communication applications, social media and online review platforms, satisfaction surveys, and onsite tools.
Work collaboratively with amenity or attraction operators to ensure a seamless and consistent guest experience.
Work collaboratively with Food and Beverage outlets to ensure efficient operation, a high level of service, and high degree of quality that aligns with property operational goals.
Work collaboratively with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue management strategies.
Identify and solidify opportunities to enhance the guest experience through local partnerships, event and activity management, and community engagement.
Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting, and labor management. Understand how to flex/flow expenses to align with revenue.
Play a lead role in annual budgeting, forecasting, and financial reporting and actively adhere to all corporate policies, procedures, and guidelines. Identify variances and inaccuracies and provide corrective measures such as flex/flow methodology.
Possess a comprehensive understanding of ancillary revenue streams, including Food & Beverage, attractions, and ticketed events, ensuring these operations are optimized for maximum profitability. Collaborate effectively with third-party vendors to align operational goals, enhance guest experiences, and drive overall property success.
Communicate effectively with corporate operations and support teams to address and resolve property needs. Ensure property operations align and adhere to corporate policies and practices.
Thoroughly understand the market and competitive set, and stay up to date with the industry, regional, and market trends
Provide vision and execution to property capital expenditures, projects, and improvements to ensure optimal operation, exceed guest expectations, and maintain resort aesthetic and brand guidelines.
Lead and direct Capital Expenditures and projects to maintain resort aesthetics and goals
Perform other duties as assigned
Lead by example with reliable and punctual attendance; the hospitality industry is a 24/7 operation and therefore adjusted and irregular hours will be required.