Resort Assistant Manager

Auberge Resorts•Kawaihae, HI

22h•$70,000 - $75,000

About The Position

Our Resort Assistant Manager will oversee the functions of the front office/services teams. By maintaining presence in the lobby, he or she will champion exceptional service standards and pursue 100% guest satisfaction. This individual will be responsible for the training and development of staff and lead the team to execute service excellence. The ideal candidate will be adaptable to business demands, creative, and have a natural ability to problem-solve. Influential communication skills (verbal and written), a keen eye for detail, and robust computer skills are key for this position.

Requirements

Must be able to speak, read, write and understand English.
Computer literacy in Microsoft Window applications required.
Working knowledge of Property Management system Opera & ALICE Suite are assets.
Must have a Valid US Driver's License with no violations within the last two years.
Ability to drive and park all vehicle types.
At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
First Aid certification an asset.

Responsibilities

Maintains presence in the lobby to ensure proper guest service and smooth operations.
Greets VIPs, special attention guests, past guests, and monitors daily activity of arrivals/departures.
Acts as an extension of senior management.
Assists the management team in its pursuit of 100% guest satisfaction.
Responsible for the follow-up that occurs with disappointed guests.
Updates and reviews guest history. Ensures future arrival lists are reviewed and that needs are met prior to arrival.
Enter all “glitches” and information obtained regarding guest preferences into the guest profile in Opera.
Ensures that guest services and proper accommodations are provided according to standards.
Will execute excellent email, departmental and pre-shift communications.
Trains and develops front office and uniform services associates on the front drive. Maintain standard training manuals. Conducts regular department meetings with each respective area in the front office. Completes thorough and timely performance evaluations.