Resolutions Loan Document Specialist

Valon Mortgage

1d

About The Position

The Resolutions Loan Document Specialist is responsible for the accurate, timely, and compliant processing of loan-related documentation within a mortgage servicing environment. This role supports borrower requests, internal operations, and regulatory requirements by ensuring all document-related tasks are completed within established service level agreements (SLAs).

Requirements

• Meet or exceed established service level agreements (SLAs) for all assigned tasks
• Maintain high levels of accuracy and quality in document processing
• Manage workload effectively to prevent backlogs
• Meet productivity and quality benchmarks as defined by management
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Knowledge of mortgage loan documents and servicing processes is a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office and document management systems
• 1–3 years of experience in mortgage servicing, banking operations, or document processing preferred

Responsibilities

• Process and manage incoming digital mail, including routing to appropriate departments
• Generate and deliver payoff statements to our homeowners.
• Fulfill document requests such as payment histories, amortization schedules, and other loan-related records
• Research and retrieve missing or historical loan documentation, including prior servicer records when applicable
• Process borrower and third-party requests (e.g., authorizations, escrow waivers, and opt-out requests)
• Ensure all work is completed accurately and within defined SLAs
• Maintain compliance with company policies, investor guidelines, and regulatory requirements
• Collaborate with internal teams to resolve document-related inquiries and issues

Benefits

• Compensation: competitive salary and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees