Resiliency Consultant

UnitedHealth Group•Eden Prairie, MN

7d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. The purpose of this position is to provide leadership to business continuity planners. A key focus of this role is to develop risk mitigation strategies for critical business functions related to unplanned business disruption and assuring accuracy, consistency, and completeness of business segment contingency plans. Key activities include coordinating business continuity planning efforts and acting as a subject matter expert, working with plan owners and corporate teams to develop, update, enhance, and monitor business continuity plans including facilitating communications between recovery team members, IT, and corporate subject matter experts. This position provides coordination and support of Global Crisis Management function with segment recovery team members and facilitates timely identification, escalation, resolution and follow-up on issues.

Requirements

High school diploma/GED
5+ years of presentation skills experience including the ability to interface with senior management
3+ years of progressive responsibility/experience in business continuity and crisis management planning
3+ years of experience in Business continuity program testing, plan development and maintenance
3+ years of proven knowledge/experience in business continuity and disaster recovery methodologies and principles, including current industry standards and practices
1+ years of leadership skills experience, including the ability to interact with individuals at all organizational levels to build solid team relations

Nice To Haves

CBCP Certificate (Certified Business Continuity Professional)
1+ years of experience in the use of Fusion Framework System

Responsibilities

As a team member of the Enterprise Resilience program and organization, provide leadership, business continuity (BC) expertise, and support to business continuity planners and executives
Assure accuracy, consistency, and completeness of business continuity plans for critical business areas in order to maintain continued operations, asset protection, and loss mitigation in the event of a disruption and ensure that business teams adhere to enterprise policy and guidelines for effective recovery of business operations
Analyze recovery strategy assessment data to identify and mitigate areas of existing and emerging business risks/losses. Develop effective risk management strategies and programs for assigned business segments, monitor compliance, and take corrective action to limit risk exposure.
Serve as a subject matter expert working with segment business continuity teams to develop, update, enhance, and monitor business continuity plans.
Coordinate the tabletop, functional, and onsite testing/exercises of business continuity plan portfolio and ensure timely completion of the lifecycle
Provide support as needed to the Global Crisis Management team by facilitating timely identification, escalation, resolution and follow-up on event-related business recovery issues; Provide on-call coverage, and leadership to the Business Recovery Teams
Oversee highly complex business continuity and crisis management activities within the Enterprise Resilience program for the assigned business segments under minimal supervision in support of continuous improvement and in alignment with company strategies, goals and objectives, developing and interpreting policies, procedures and guidelines
Research, analyze, evaluate and report on all aspects of the business groups’ Business Continuity program(s)
Participate in the development of the program’s annual objectives, timetables, and resource requirements
Ensure measurement tools are in place to evaluate effectiveness of the programs within the business groups
Interpret internal business continuity policies as they relate to programs for business segment leadership and recovery teams
Develop reports and deliver presentations to business segments’ management regarding business continuity recommendations related to programs
Participate in the development of communication, training and educational programs related to program outcomes
Responsible for leading programming projects. Ensure projects adhere to strict budget and timeframe constraints
Ability to travel up to 10%25