Residential Services Manager

Volunteers of America - Greater New York, Inc.•New York, NY

4d•Onsite

About The Position

The Residential Services Manager is responsible for day-to -day administrative functions of the program, front desk, fire safety and evacuation management. Stockholm Family Residence is a transitional family shelter residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing

Requirements

60 College credits and three years of relevant work experience, or satisfactory combination of education and experience.
Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.
F-80 certification and active security license required (must be obtained within 3 months of hire).

Nice To Haves

CPR and first aid certificates preferred.

Responsibilities

Manage day- to day- program services office functions (HR related items such timesheets for payroll, assist with gathering new hire documentation, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)
Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
Handle confidential and non-routine information and explain procedures.
Manage front desk operations and schedule to ensure 24-hour coverage 7 days a week.
Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.
Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.