Residential Services Manager, Overnight (54239)

YSS•Cambridge, IA

14d

About The Position

At YSS , we believe young people heal best when they feel safe, respected, and genuinely supported. We’re looking for a steady, compassionate leader to join our Residential Recovery Team as a Residential Overnight Manager —someone who brings calm to the quiet hours, structure to complex systems, and humanity to everything they do. This role oversees the overnight operations at our Ember Campus residential program. You’ll support staff, ensure high-quality care, and help create an environment where youth can rest, recover, and rebuild—sometimes one night at a time. What You'll Do... With support from the Campus Director, you’ll: Lead and support overnight staff through hiring, training, scheduling, and performance feedback—because people do their best work when they feel supported, not micromanaged. Ensure residential care standards and licensing requirements (IDPH, HHS, DIA, CARF, etc.) are met with consistency and care. Oversee documentation and records, maintaining confidentiality and compliance without losing the human side of the work. Coordinate medical services, support accurate medication management, and collaborate closely with clinical teams. Manage overnight facilities needs, budgets, and expenses to keep the campus running safely and smoothly. Maintain a clean, safe, and welcoming environment for youth and staff. Conduct safety drills (fire, tornado) so everyone knows what to do when things get stressful or unpredictable. This is not a complete list of the responsibilities of this position. Duties may change at any time. What We Provide... We believe in your potential, we meet you where you are, and we invest in your future. Beyond the meaningful work, YSS provides the following benefits: Supportive leadership team and mission-driven culture. Flexibility and autonomy in a collaborative environment. Competitive salary Comprehensive benefits. Health insurance Voluntary dental insurance Voluntary vision insurance Life insurance and long-term disability coverage Supplemental accident, critical illness, and hospital indemnity insurance Professional liability insurance coverage Flexible spending account/health savings account Supplemental compensation award Generous Paid Time off and Leave Four weeks of paid time off (PTO) Volunteer time off Paid holiday leave Birthday holiday Wellness Program Opportunities Paid membership to the Athletic Club of Ames Employee Assistance Program for all employees Flu shots Mental health support YSS is a Public Service Loan Forgiveness qualified employer. 403(b) retirement offerings If this sounds like work you’d be proud to do—and a team you’d want to grow with—we’d love to hear from you. Let’s do meaningful work, together.

Requirements

Bachelor’s in a human services related field and three (3) years experience, which includes direct employee supervision and residential facility management.
Seven (7) years of experience, which includes direct employee supervision and residential facility management.
A deep understanding of substance use and substance use disorders, the needs of youth facing substance use and dependency, the intervention strategies available to address these needs, child and youth development, basic individual and group counseling dynamics, and trauma-informed care.
Travel, including transporting clients, is required for this position.
For YSS insurance purposes, you must: be 21 years of age, have a current, valid, state-issued, driver’s license, and have a clean driving record.
Commitment, Collaboration, Compassion, Innovation, Integrity, and a “Can Do” Spirit

Nice To Haves

Patient and calm under pressure, able to think critically and solve problems in challenging or unexpected situations.
Able to mediate conflicts, de-escalate tense situations, and promote healthy communication.
Skilled in verbal and non-verbal communication, with strong observation, listening, speaking, and writing abilities.
Proficient in basic computer skills, navigating multiple systems, and operating in a Microsoft Windows environment.
Leads by example, acting as a role model for residents, demonstrating honesty, ethical behavior, and guiding them through their recovery journey.
Is committed to displaying good judgement, maintaining client confidentiality, and establishing appropriate boundaries.
Demonstrates genuine empathy, compassion, and a strong commitment to the well-being and success of others.
Be rooted in purpose and driven by equity, inclusion, and positive social impact.
Bring humility, respect, and cultural awareness to every interaction.
Speak a language in addition to English (especially one spoken in our communities).

Responsibilities

Lead and support overnight staff through hiring, training, scheduling, and performance feedback
Ensure residential care standards and licensing requirements (IDPH, HHS, DIA, CARF, etc.) are met with consistency and care.
Oversee documentation and records, maintaining confidentiality and compliance
Coordinate medical services, support accurate medication management, and collaborate closely with clinical teams.
Manage overnight facilities needs, budgets, and expenses
Maintain a clean, safe, and welcoming environment for youth and staff.
Conduct safety drills (fire, tornado)