Residential Services Manager II

Volunteers of America - Greater New York, Inc.•New York, NY

14d•Onsite

About The Position

The Residential Services Manager II is responsible for day-to -day administrative functions of the program, front desk, fire safety and evacuation management. Pugsley Family Shelter is an emergency family shelter located in the Bronx for families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Requirements

Bachelors’ degree and three years of relevant work experience.
Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.

Responsibilities

Manage day- to day- program services office functions (HR related items such payroll, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)
Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
Manage Petty Cash, metro cards and reconciliations. Maintain master inventory.
Handle confidential and non-routine information and explain procedures.
Manage front desk staff, operations, and schedule to ensure 24-hour coverage 7 days a week.
Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.
Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.