Residential Services Advocate - PM
About The Position
Working under the supervision of the Director of Residential Services and/or the Residential Services Coordinator, Advocates are the first point of contact for individuals seeking refuge from intimate partner violence, most typically through the safe house shelter operated by the organization. The primary location for service delivery by the Advocate is at the shelter with vital functions including support of the 24-hour domestic violence and sexual assault hotline, intake and orientation, hospital accompaniment, case management, transportation to legal/medical/counseling services, and direct assistance in helping clients secure a safe and uplifting residence of their own. Advocate Shifts needed: 3p - 11p: Tues - Sat (2-3 positions) Starting pay is $24/hour - $28/hour NOTE: While many position responsibilities are outlined, it is understood that additional duties and specific directives will be provided by Director of Residential Services and Shelter Services Coordinator with oversight by the COO and CEO. Full Job Description is available upon request. The YWCA of Annapolis & Anne Arundel County is an Equal Opportunity Employer (EOE)
Requirements
- Minimum requirement: Bachelor's degree in human services field
- 2 yrs of experience with non-profit programs
- Ability to work day, evening, nights, and weekends as directed by the Shelter Services Coordinator in support of a 24 hour a day, 7 days a week facility
- Timeliness in completing requirements of the position
- Holds self and others accountable for quality work
- Positive attitude and proactive (and respectfully direct) when addressing a misunderstanding
- Ability to work independently with sound judgment
- Comfortable and effective in presenting in front of groups
- Aware (or takes initiative to become educated) in community resources
- Commitment to the mission and vision of the YWCA of Annapolis and AA County
- Proficient in Microsoft Office
- Able to bend, to lift 40 Ibs, and to navigate stairs
- Availability of a vehicle and a current driver's license
- Clear check and positive professional references
Nice To Haves
- Specific experience in crisis intervention and trauma informed care highly preferred
- Additional knowledge preferred includes case management experience, training specific to victim's services, grant research, and writing skills, and experience with program development (writing curriculum, understanding metrics, establishing outcomes, and program evaluation)
Responsibilities
- Provides support of residential needs within the safe house shelter
- Responds to 24-hour hotline calls and conducts lethality assessments
- Assists in completion of comprehensive safety plan
- Provides hospital accompaniment to victims of domestic violence and sexual assault at the local hospital(s,) including on-call availability
- Completes intake and orientation processes for residents utilizing the agency's electronic database
- Completes victim follow-up outreach calls
- Ensures all shelter spaces are prepared to receive guests
- Utilizes 45-day Program and maintains appropriate (and detailed) case and service notes for each client
- Maintains accurate and up-to-date data entry and statistical information for electronic files, grants and departmental reports
- Develops and revises programmatic initiatives to best meet the needs of the clients being services
- Takes an active role in maintaining and improving the appearance of the shelter, program materials, and any other outputs utilized by participants, staff, volunteers and other interested parties
- Prepares Discharge Plan and Departure Information and conducts Exit Interviews at the time of transition for each client
- Provides regular on-site shelter support
- Attends staff meetings and trainings as scheduled
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
