Residential Advocate

The Retreat•East Hampton, NY

15h•Onsite

About The Position

Ensure the safety and security of the Shelter and residents. Assist residents with activities for daily living and ensure cleanliness in all areas of the Shelter. Monitor and de-escalate issues before they become problems. Maintain proper documentation as needed.

Requirements

High School diploma and 4+ years of experience in any of the following areas: social work, women's studies, psychology, or counseling, or an equivalent combination of education and experience sufficient to perform the duties of the position. An Associate's degree in the areas listed above with relevant internships is acceptable.
Demonstrated dependability and initiative; ability to handle crises with minimal supervision
Excellent interpersonal skills; empathetic listener
Must maintain program/client/agency confidentiality and treat clients, staff, and volunteers with dignity and respect
Ability to set and observe appropriate personal limits and boundaries, especially with shelter clients
Flexibility to deal effectively with a variety of people, situations, problems, and changes
Ability to work alone and as part of a team
Excellent oral and written communication skills with the ability to write clear, accurate notes and complete other paperwork thoroughly and accurately
Must be computer literate in Word, Excel, and Google Docs
Must have a valid New York State Driver's License (Required)

Nice To Haves

Bilingual / Spanish (Preferred)

Responsibilities

Maintain the safety and security of the Shelter and provide confidentiality to Shelter residents
Conduct a minimum of three walk-about security checks during each 8-hour shift, including client rooms, living room, basement, and outside grounds; maintain an awareness at all times of who is in the building
Lead fire drills and emergency evacuations
Assess emergencies and contact appropriate responders (Fire, Police, EMT)
Provide emergency coverage as needed
Enter client information and activities into the client database; ensure proper record-keeping and statistical data collection
Ensure the physical safety of the inhabitants of the house and report any nonemergency problems in the log; initiate and process incident reports as needed
Ensure that client logs are completed, including logs for medication, transportation, phone, and signing in and out
Conduct intake of new clients; copy any important papers; complete/utilize the Intake Checklist to ensure accuracy
Upon intake, notify emergency services of the client's arrival and assign client locker and lock, document lock distribution
Ensure client locks medications in appropriate safe, document medications in medical folders
Daily Night shift: set alarm, confirm clients are present, and check halls, doors, and thermostats
Submit appropriate data to the Department of Social Services through the SOAR reporting procedure
Check residential freezer temperature and input information in the daily temperature log
Scan hotline forms to Courage email
Oversee the completion of chores by clients and ensure that clients are following house guidelines
Assist clients, when necessary, with wake-ups for school, etc.
Carry out conflict resolution with empathy and confidence, document all incidents
Answer crisis hotline calls; process proper paperwork for all calls received; enter information into the Apricot database
Update the occupancy chart located on Google Drive when necessary
Transport clients when needed
When a room becomes available, clean the room and launder sheets and towels for the next client
Contact the on-call manager for guidance on any Shelter Emergencies
Attend staff meetings and professional development training