Residential Service Coordinator

COLORADO HEALTH NETWORK INC • Denver, CO

9d • $24 - $25 • Onsite

About The Position

Working under the Community Engagement Department (including Healthy Aging Programs), and in collaboration with CHN Client Services (including Case Management and Housing), this full-time position supports people living with HIV (PLWH) residing at Dave's Place and Juan Diego by addressing their unique needs through comprehensive case management, care coordination, housing assistance, and advocacy. Dave's Place is a program working in conjunction with CHN's Housing and Healthy Aging Programs serving older adults living with HIV in a community-based residential setting with supportive services offered on-site. Juan Diego is a Permanent Supportive Housing Program within the Coordinated Entry System for PLWH exiting chronic homelessness. The Residential Services Coordinator will ensure program participants' housing stability, health, and independence through medical case management, resource navigation, geriatric-focused interventions and a collaborative care approach in alignment with the iCHANGE and VITAL-AGE models (when applicable). The position plays a key role in implementing an aging-in-place model tailored to older PLWH at Dave’s Place and a Housing First model at Juan Diego, fostering long-term housing stability, addressing health disparities, and enhancing the quality of life for residents at both properties.

Requirements

• Bachelor's degree in social work, Human Services, Psychology, Sociology, Public Health, Gerontology, and/or equivalent combination of education and experience required; candidates with lived experience can substitute educational background.
• Candidates who are actively pursuing more education or have hopes to pursue additional education are encouraged to apply.
• Candidates with lived experience can substitute educational experience.
• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required.
• Candidates should be comfortable working with client database systems and learning new software tools as needed.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.
• The appropriate person will be highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency and superior organizational skills.
• Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.
• Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine.
• Communicates with clients and vendors using the telephone, e-mail, the internet, and fax.
• Must have and maintain a valid Colorado driver’s license and auto insurance on personal vehicle.
• Requires clear speaking ability and the ability to use a telephone for extended periods.
• Requires ability to view a computer screen (near acuity).
• Requires fingering agility for keyboarding.
• The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.

Nice To Haves

• Experience working in or with senior housing, long-term care, assisted living, or other supportive housing environments.
• In addition, 2 years of case management experience and training or 3 years of Promotora experience is preferred.
• Experience with group facilitation and mediation is preferred.
• Must be able to work in a diverse setting with diverse populations, including sexual orientation.
• This role is ideal for a professional with relevant knowledge in the fields of aging and HIV/AIDS, as well as experience in providing Care Management services.
• The candidate should have a passion for working with older adults and individuals living with HIV/AIDS, possess strong problem-solving skills, and maintain an optimistic outlook regarding the possibilities for our client population.
• Proficiency in Spanish and multicultural experience are strongly preferred.

Responsibilities

• Conduct comprehensive intake and needs assessments to identify client strengths and needs, including, but not limited to connection to healthcare, medication adherence, income and employment, housing needs, mental health and substance abuse issues, food and nutrition, and financial and transportation needs.
• Develop strategies and goals through Individual Wellness Plans and Intensive Case Management Plans, in collaboration with clients, to meet identified needs.
• Tailor Individual Wellness Plans and Intensive Case Management plans to clients’ aging and health-related goals following geriatric care model protocol, when applicable.
• Provide ongoing case management, monitoring client progress, and revising care plans to address evolving needs, coordinating care among interdisciplinary teams, including medical providers, behavioral health staff, and external aging service agencies.
• Support participants in accessing healthcare, public benefits (e.g., Medicare/Medicaid), nutrition services, and caregiver support as needed.
• Collaborate with the property management company to address tenancy issues, as they arise.
• Collaborate with the Housing Occupancy Coordinator to ensure that all clients recertify their housing subsidies on an annual basis.
• Assist with caseload coverage for other Medical Case Managers at DCHN, as needed.
• Maintain accurate documentation of client screening and care IWP data, interactions, services provided, and program outcomes.
• Collect and analyze data for grant reporting, billing, and program evaluations to ensure alignment with aging program goals.
• Use data insights to recommend improvements to aging-in-place models and participant care strategies.
• Collaborate with the Housing and Healthy Aging Program teams to deliver services aligned with program models, specifically the VITAL-AGE aging-in-place model.
• Facilitate client engagement in wellness activities, social circles, and educational programs to enhance quality of life and independence.
• Strengthen partnerships with community organizations and service providers to expand aging-related resources for older PLWH tenants.
• Act as an advocate for participants’ aging and health needs in the community, addressing gaps in services and resources.
• Develop culturally competent outreach initiatives to engage marginalized populations, including LGBTQ+ and BIPOC clients.
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues.
• Cultural Competency/Sensitivity.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP, STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees