Residential Property Manager

HOLLADAY PROPERTY SERVICES MID WEST INC•Elkhart, IN

About The Position

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Residential Property Manager supports this mission by working closely with portfolio manager in the daily operations and maintenance of a portfolio of 1 – 2 residential buildings within a specific market. This position will provide support to portfolio manager in the gathering of information and the analysis of operating metrics as well as the preparation of annual budgets for the managed properties.

Requirements

Minimum of 2 years of experience in Residential Property Management
Bi-lingual (English & Spanish) depending on location
Associate Degree or comparable Business Management or Real Estate experience preferred
In pursuit of State Real Estate license
Strong leadership and motivational abilities, team player
Exceptional communication skills
Must have attention to detail, ability to multi-task, and excellent organizational skills
Computer skills (Word, Excel, Outlook) and MRI helpful
Employee spends a considerable amount of time engaged in communication with others
Must have excellent communication and listening skills
Valid Driver’s license, proof of insurance, and clean MVR report

Nice To Haves

In pursuit of CPM/RPA designation or candidate (preferred)

Responsibilities

Responsible for the prompt and positive response to requests from residents, to constantly assess resident and facility needs and assure problems are being solved promptly, and to the mutual benefit of the resident and ownership, including preparing, dispatching and tracking resident work orders/requests and service needs
In coordination with portfolio manager, supervise Building Maintenance Staff and additional Property Management employees and contractors and ensure that procedures and specifications are maintained
Provide ongoing performance feedback to employees on a regular basis and participate in Talent Conversations with portfolio manager
Review Rent Roll and Lease-up Billings to ensure that they are both current and accurate
Review all monthly, quarterly, and annual financial reports with support from portfolio manager as needed
Maintain notes in operational platform software (MRI/Yardi/ETS/ReLynx) related to A/R delinquencies, monthly variance explanations, corrective and preventative maintenance orders and, other needed updates
Process, prepare and track all vendor contracts
Ensure all resident and contractor Certificates of Insurance are kept current
Ensures that property files and records are maintained
Approves expenditures in accordance with Company and/or Client policy and procedures
Prepare and/or supervise presentation of quarterly newsletter or other forms of resident communication
Maintain orderly files (Vendor and Resident) in accordance with Company policy and procedure
Develop and maintain ongoing resident interaction on a weekly basis
Continually improve upon management and technical skills