Residential Property Management Operations Manager

Justin Udy & Team•Sandy, UT

14d

About The Position

Justin Udy & Team is seeking a Property Management Operations Manager to oversee and grow our residential rental portfolio from 40+ units toward 75+ units and beyond. This is a client-facing, operations-driven role designed for a proven property management professional who thrives in a fast-paced environment and takes true ownership of systems, service, and results. The ideal candidate has a strong track record of success in property management, demonstrates exceptional organization, and exercises sound business judgment in daily decision-making. This role requires a high level of professionalism, integrity, and fairness, along with an acute focus on tenant experience, owner communication, and long-term asset performance. You’ll be responsible for overseeing day-to-day operations, including tenant relations, maintenance coordination, vendor management, and accurate financial reporting, while helping implement and refine systems that support growth and scalability. We’re looking for a leader who values service, structure, and accountability, and who takes pride in managing and enhancing significant real estate assets. In return, you’ll be supported by a caring, capable administrative team, provided with continuing education, and offered a competitive salary with room to grow alongside a top-producing real estate organization. If you enjoy ownership, systems, and service — and want to help build something meaningful — we’d love to hear from you. Apply today.

Requirements

A valid Real Estate License (Required)
2+ years in property management or real estate operations
Comfortable on the phone with tenants, owners, and vendors
Possess the ability to connect with a variety of personalities on the phone and in person
Strong understanding of residential maintenance and repairs
Excellent computer skills, including Microsoft Office
Experience with property management software (TenantCloud a plus)
Organized, calm under pressure, and process-oriented
Reliable transportation for property visits and showings
Some weekend and evening hours required

Nice To Haves

Experience with property management software (TenantCloud a plus)

Responsibilities

Serve as the primary point of contact for tenants and property owners
Answer inbound phone calls and inquiries related to property management and rentals
Resolve tenant concerns professionally, calmly, and in alignment with company standards
Maintain clear, accurate documentation of all communication within TenantCloud
Ensure tenants feel heard, owners feel informed, and expectations are consistently managed
Oversee rent collection, delinquencies, notices, and lease enforcement
Manage move-ins, move-outs, renewals, inspections, and security deposit accounting
Prepare and review monthly owner statements through TenantCloud
Ensure all financial data is entered accurately to support automated reporting
Maintain compliance with Fair Housing laws and Utah property management regulations
Track expenses, pay bills, and monitor expenditures to ensure financial goals are met
Advertise available units and leverage referrals to attract qualified tenants
Establish and recommend competitive rental pricing by analyzing market data, expenses, and asset goals
Monitor prospects, leasing activity, and vacancy trends to support portfolio growth
Show rental units as needed, execute leases and addenda (license required)
Support onboarding of new properties and management clients as the portfolio scales
Triage maintenance requests and determine urgency and scope
Obtain, review, and evaluate repair bids based on cost, necessity, and long-term value
Coordinate vendors, approve work within guidelines, and follow through to completion
Track preventative maintenance schedules and recurring service needs
Communicate repair recommendations and outcomes clearly with property owners